Privacy Policy

Your Privacy is Important
We use our best efforts to maintain the personal information you give to us in a secure, safe and responsible manner within the CellTrust Family. Except as otherwise stated in this Privacy Policy, the personal information we collect will not be sold, rented or leased and will only be shared within the CellTrust Family, which consists of divisions, subsidiaries and affiliates of CellTrust Corporation.

Shop Safe Guarantee
We are very confident in the security of Internet transactions, therefore we offer our Safe Shopping Guarantee. If unauthorized charges are made to your card as a result of shopping at CellTrust.com we will cover your liabilities. (In the event of unauthorized usage, you must first contact your credit card provider in accordance with its reporting rules and procedures.)

Under the Fair Credit Billing Act, federal law protects all of your credit card purchases. In the very unlikely event that your credit card is stolen over the Internet, your maximum liability is $50. If your credit card company holds you responsible for this amount, CellTrust.com will reimburse you up to $50.

Best Technology Available
CellTrust.com takes every precaution to ensure that your credit card information is secure. We utilize SSL (Secure Sockets Layer), the industry standard security protocol. All of your ordering information is encrypted using this secure server for maximum security.

We also use Microsoft IIS technology, which safeguards your online order by requesting authentication for server access, encrypting private information, and protecting the integrity of your data. We also maintain a certificate with Verisign that serves as an electronic substitute for your signature.

Customer Value and Satisfaction
The CellTrust Family seeks to be the most trusted, caring, complete, exciting and value oriented source for all your mobile needs. To accomplish this, we offer wonderful products and services and occasionally team up with our suppliers to provide other offers of value to you.

Your Choice
It is up to you whether you provide us with your personal information by participating in any of the activities mentioned in this Privacy Policy. If you choose to participate, your personal information will be carefully handled in accordance with this Privacy Policy.

Personal Information
When you purchase our products and/or services on-line, as well as when you participate in our surveys, occasional sweepstakes or promotions, you provide us with information. Depending upon what information you provide to us and whether, and where, you purchase products and/or services, the information we receive may include your name, mailing, billing and/or shipping address, telephone number, driver's license number, birth date, form of payment, e-mail address, product and service preferences, and what you purchased. If you use a credit or debit card or pay by check, the information we receive will include your account number and your form of payment. The CellTrust Family uses the information you provide to service your account, to ship an order to you, to provide warranty service on products and/or services you purchased, and to personalize your experience with the CellTrust Family to provide a Total Lifetime of Care for you.

Security of Your Transactions
The CellTrust Family has policies and procedures in place to ensure that information you share with us is handled in a safe, secure and responsible manner. We use encryption and other types of technology to reasonably protect and safeguard your personal information and transactions. We never display your full credit card information.

Product and Service Preferences
You have the option to provide us with information about your product and/or service preferences, or other interests. You may also provide us with product and service preference information when you participate in sweepstakes, surveys and questionnaires of various members of the CellTrust Family. We use this information within the CellTrust Family to improve the level of customization in our website and to provide better recommendations for you.

E-mail and Direct Mail Offers
To offer you a customized Care, we may also use your mailing, shipping and/or billing address or e-mail address you have provided us to send you special offers from time to time that would be of interest to you.

Surveys
From time to time, we may randomly contact customers about participating in a survey about our products, services and/or website. Your feedback helps us identify customer needs, levels of satisfaction, and improve and/or develop new products and services for you and your pet. These surveys are always voluntary.

CellTrust Family Contests, Promotions, Advertisements and Other Opportunities
If you enter a CellTrust Family contest and/or sweepstakes, we will ask for your name, mailing address, e-mail address and any other information relevant to the particular offer. Unless otherwise noted on the offer, the information you provide us will be kept within the CellTrust Family.

Contests, Promotions, Advertisements and Other Opportunities Provided With Select Third Parties
CellTrust may run contests, sweepstakes, advertisements and other promotional offers with select companies outside of the CellTrust Family on our website, by e-mail, in our stores, through our catalogs or by direct mail. When you choose to participate in these contests, sweepstakes or promotional offers, you may be asked to give the third parties your personal information. These businesses operate independently from the CellTrust Family. Any personal information that is given to them is at your option and is not controlled by our Privacy Policy. To avoid confusion, we will identify these businesses as independent from the CellTrust Family. We encourage you to read the privacy policies of these businesses if you should have any concerns about how they will treat your personal information.

Research Providers, Shipping Companies, and Consultants
CellTrust hires selective companies to do product and service research, deliver merchandise you have purchased from us, help us be a better, more effective and efficient company, and/or develop new and /or better products and/or services for you and your pet. We also share sales information with third parties to properly process services and returns, place new supplier orders and perform other administrative functions.

Legal Requirements
On rare occasions, we may be required to disclose personal information pursuant to lawful requests, such as subpoenas or court orders, or as required by applicable laws. Also, if the ownership of all or a part of a business within the CellTrust Family were to change, customer information pertinent to that business's operations would likely be transferred to, or licensed for use by, the new owner.

Change Happens
The CellTrust Family is continually improving its services, offerings, and products to you. This includes adding new functionality and features to its websites. Because of these changes, changes in technology and/or the law, this Privacy Policy will change from time to time. We encourage you to review it each time you visit one of our websites to make sure you understand our current practices and policies.

Website Usage, Traffic and Purchasing Patterns
We keep track of customer purchases, related traffic patterns and site usage within our website to help us provide superior customer service and convenient access to our products and services, direct our merchandise orders, and improve customer access, website responsiveness and usefulness of the website.

This Privacy Policy is subject to change at any time.